Refund Policy

At Made Straps, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a smooth and simple return process, but please review the policy carefully, especially if your order included promotional items.

Return Window

You have 14 days from the date of delivery to request a return. Unfortunately, returns or exchanges cannot be accepted after this period.

Return Conditions

To qualify for a return, the item must:

Be unused, unworn, and in original condition
Include all original packaging, protective films, and tags
Show no signs of installation, wear, or skin contact
Be accompanied by proof of purchase (order confirmation or receipt)

This applies to all straps, accessories, and parts sold by Made Straps.

Please contact us before sending any return. Unauthorised returns will not be processed.
To start a return, email us at info@madestraps.com.

Promotions and Bundles

If your order included a promotional offer or bundle, the following applies:

Buy X, Get Y Free: All items from the promotion must be returned for a full refund. Partial returns will cancel the promotion.
Percentage Discounts: If only part of your order is returned, your refund will be adjusted based on the full price of the items you keep.
Free Gifts: If returning an order that disqualifies a free gift, the unused gift must also be returned. If not, the value of the gift will be deducted from your refund.

These terms help us maintain fairness with promotional offers.

Return Shipping

Return shipping costs are the customer's responsibility. We recommend using a tracked and insured method, as Made Straps is not liable for lost or damaged returns.

Damaged or Incorrect Items

Please inspect your order immediately upon arrival.
If you receive a damaged, defective, or incorrect item, contact us straight away at info@madestraps.com with:

Your order number
A description of the issue
Clear photos of the item and packaging

We’ll sort it out as quickly as possible.

Non-Returnable Items

We are unable to accept returns on:

Used or worn items
Custom, engraved, or personalised products
Items showing signs of use or installation
Sale or clearance items
Gift cards

If you're unsure whether your item qualifies, please reach out to us before sending it back.

Exchanges

Prefer to exchange instead of refund? No problem — we encourage it!
Contact us at info@madestraps.com to arrange an exchange for a different model, size, or colour.

Returned items must be in original condition (unused and with packaging intact).
Customers are responsible for return shipping costs.

Refunds

Once we receive and inspect your return:

You’ll be notified of approval or rejection via email
Approved refunds will be processed back to your original payment method
Please allow 3–5 business days for the funds to appear, depending on your bank

Cancellations

If your order hasn't shipped yet, we can cancel and refund it fully, including shipping charges.
If your order has already shipped, you’ll need to wait for delivery and then request a return.